weber customer service

The friendliest place on the web for anyone that enjoys cooking.
If you have answers, please help by responding to the unanswered posts.
Don't get your hopes up too high, about getting a hinged grate.

I had a similar problem, last year, and I got a regular grate. I figured it was better than nothing.

AJ
 
blade said:
Don't get your hopes up too high, about getting a hinged grate.

I had a similar problem, last year, and I got a regular grate. I figured it was better than nothing.

AJ
Did you give them the correct part number? I've only had one thing be wrong when I called them. Then they sent the correct thing, next day air. :grin:
 
Finney said:
blade said:
Don't get your hopes up too high, about getting a hinged grate.

I had a similar problem, last year, and I got a regular grate. I figured it was better than nothing.

AJ
Did you give them the correct part number? I've only had one thing be wrong when I called them. Then they sent the correct thing, next day air. :grin:

The CSR asked me which grate it was and I told her the hinged one.
 
blade said:
Would it be right, if I were to call back with the part number? It was almost a year ago.

AJ

I would! What have you got to loose? Explain the situation and offer to send back the wrong one they sent you, they won't take it back anyway!
 
Nick Prochilo said:
blade said:
Would it be right, if I were to call back with the part number? It was almost a year ago.

AJ

I would! What have you got to loose? Explain the situation and offer to send back the wrong one they sent you, they won't take it back anyway!
Not after a year! #-o I agree ~ nothin' to loose.
 
Back
Top Bottom