Done with Charbroil

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Trekr

Senior Cook
Joined
Jun 2, 2005
Messages
145
Location
Naples Florida
I called Charbroil about my burner and was quite surprised to learn that they had credited my account with the cost of the burner that I had sent back. I had intended that they make the correction and send me the burner that was intended for my grill. The gal told me that she couldn't find the burner that I needed and that I should go to Walmart or Kmart and get a universal burner. That burned my butt. What unprofessional treatment. It cost me shipping both ways, one to get me the wrong part and one to ship back their mistake. I cooled down and ordered a New Weber Silver.
Now am waiting for a knock at our door that will signal our new Weber era.
 
well you did go the right route with weber , you wont be disapointed with the customer service =D> =D> =D>
 
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