Trekr
Senior Cook
I was in need of a charbroil burner for my grill so I went to the Charbroil site and ordered one according to my Model number from their order form. The thing arrived yesterday and I attempted to install it this morning. The part that they sent was too short to interface to the gas control valves. I called the service number and found that that they had sent me the wrong part. I was told that if I sent back the incorrect part, they would send me the correct one, but I would have to spring for the return shipping. Their ads say that they are the biggest grill supplier in the U. S. If that is true, that sure is not the way to treat their customers. I am now waiting for the replacement. I will not consider Charbroil next time that I buy a grill. I will probably look at Weber or Vermont Castings.
Any comments on Charbroil?????
Any comments on Charbroil?????