Rec-Tec customer service

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TMB

Assistant Cook
Joined
Feb 16, 2015
Messages
19
Bought one of these great grills a few weeks back and so far I only have one cook on it due to weather
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But I just wanted to tell ya' how good the customer service is. I have a front caster with a flat spot on causing it to jump when moving it in and out of the garage
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So I text Ben this morning asking if there was a parts catalog available so I could order a new caster.

I feel it's not a bad caster but enough to want a new one so it would roll smooth. Ben text back within minutes to say "New one on order" and had it shipped before I could say thank you.

Can't say enough about these grills or the company BOTH ARE GREAT!!

Now that's service and Ben knew who I was, like having a friend at the Rec-Tec warehouse
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Thanks again Ben!!!!
 
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