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Old 02-19-2015, 11:34 AM   #1
TMB
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Rec-Tec customer service

Bought one of these great grills a few weeks back and so far I only have one cook on it due to weather

But I just wanted to tell ya' how good the customer service is. I have a front caster with a flat spot on causing it to jump when moving it in and out of the garage So I text Ben this morning asking if there was a parts catalog available so I could order a new caster.

I feel it's not a bad caster but enough to want a new one so it would roll smooth. Ben text back within minutes to say "New one on order" and had it shipped before I could say thank you.

Can't say enough about these grills or the company BOTH ARE GREAT!!

Now that's service and Ben knew who I was, like having a friend at the Rec-Tec warehouse

Thanks again Ben!!!!
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Old 02-20-2015, 06:41 AM   #2
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Nice, good to hear!!! Good customer service seems like a thing of the past.
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Old 02-21-2015, 07:08 PM   #3
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It does restore your faith when you do get really excellent customer service.
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Old 02-24-2015, 02:34 PM   #4
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Yes it does, too bad many companies outsource that these days.
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