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Old 02-19-2015, 11:34 AM   #1
TMB's Avatar
Join Date: Feb 2015
Posts: 19
Rec-Tec customer service

Bought one of these great grills a few weeks back and so far I only have one cook on it due to weather

But I just wanted to tell ya' how good the customer service is. I have a front caster with a flat spot on causing it to jump when moving it in and out of the garage So I text Ben this morning asking if there was a parts catalog available so I could order a new caster.

I feel it's not a bad caster but enough to want a new one so it would roll smooth. Ben text back within minutes to say "New one on order" and had it shipped before I could say thank you.

Can't say enough about these grills or the company BOTH ARE GREAT!!

Now that's service and Ben knew who I was, like having a friend at the Rec-Tec warehouse

Thanks again Ben!!!!

5 Big Easy's
2 Home Built Big Easy's
1 Rec-tec grill
7 other grills or smokers
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Old 02-20-2015, 06:41 AM   #2
God O'Que
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Join Date: Oct 2009
Location: San Diego CA
Posts: 2,848
Nice, good to hear!!! Good customer service seems like a thing of the past.

Weber Blue Performer
Weber 22.5 OTG with Weber Rotisserie
18" WSM
Weber Jumbo Joe
Weber Q100
Santa Maria Style Grill

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Old 02-21-2015, 07:08 PM   #3
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Join Date: Sep 2009
Location: Newark, OH & Indian River, MI
Posts: 5,011
It does restore your faith when you do get really excellent customer service.
Buzz Price
ē WSM 18.5 ē WSM 22.5 ē Performers, Black & Green ē Q 300 Gasser
ē KCBS Certified Judge #53267
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Old 02-24-2015, 02:34 PM   #4
Wizard of Que
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Location: Detroit, Michigan
Posts: 1,543
Yes it does, too bad many companies outsource that these days.
Brinkmann Trailmaster Limited
Brinkmann Vertical Charcoal Smoker
Weber Spirit E-320 Propane
Weber One-Touch Silver 22-1/2"
Weber Jumbo Joe 18"
Weber Smokey Joe Gold 14"
Fully Functional UDS 22.5" Dual Layer
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