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Old 05-18-2007, 12:00 PM   #1
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Fantastic Customer Service from Maverick

I have a brand new ET-73 that I used for the second time yesterday. Well the switch failed, like it had a short in it and wouldn't stay on and then would just cut back on by itself. I have 2 other sets of Maverick ET-73 and have had them for several years with NO problems. So I e-mailed Maverick yesterday, here's my e-mail and their reply! Kudos to Maverick Housewares!!!

---------- Forwarded message ----------
From: Larry Wolfe <bigdaddyskins56>
Date: May 17, 2007 1:01 PM
Subject: Maverick ET-73 Remote Smoker Thermometer Issue
To: "help@maverickhousewares.com" <help>


To Whom it May Concern,
I purchased a Maverick ET-73 two weeks ago. I am using it for
the second time today and the receiver cuts off everytime the unit is
touched. The switch will not turn it back on but the unit will come
back on if you touch the switch, but it will not stay on. The number
on the back of the unit is 693101 if that helps? How can I get this
fixed or receive a replacement unit? Thanks in advance for your
assistance.


Larry Wolfe
6759 Willowbrook Drive
Bealeton, Virginia 22712


--
Larry Wolfe
---------------------------
www.wolferub.com


---------- Forwarded message ----------
From: Maverick <help>
Date: May 18, 2007 9:41 AM
Subject: Re: Maverick ET-73 Remote Smoker Thermometer Issue
To: Larry Wolfe <bigdaddyskins56>


Hi,

Larry sorry for the trouble you're having with this unit I will send you
out a replacement.


Thanks,

Saprena
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Old 05-25-2007, 11:37 AM   #2
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Well I received a brand new Maverick ET-73 from Maverick yesterday per my problems last week. Lets see my ET-73 crapped out Thursday, I sent an e-mail Friday and I get it the following Thursday! Kudo's to Maverick Industries!!
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Old 05-25-2007, 12:06 PM   #3
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Is it just me? Or do you guy's spend more time reboxing and at the post office and standing by the mail box waiting for those damn things to come back than you do cooking! OLD SCHOOL RULES! pocket thermo suits me fine.
Warranty: My definition. A excuse for a product that was not manufactured right in the first place. oops got to run and adjust my gas pit.
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Old 05-25-2007, 03:37 PM   #4
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Quote:
Originally Posted by Pigs On The Wing BBQ
Is it just me? Or do you guy's spend more time reboxing and at the post office and standing by the mail box waiting for those damn things to come back than you do cooking! OLD SCHOOL RULES! pocket thermo suits me fine.
Warranty: My definition. A excuse for a product that was not manufactured right in the first place. oops got to run and adjust my gas pit.
I didn't rebox a thing. I sent one e-mail and that was it. While this one was on the fritz, I used one of my old ET-73's. I have a Thermapen I used as well, but mainly for grilling. I don't like to open the cooker until the meat is done when I'm making BBQ, because if you use a pocket thern you have to open the lid of your cooker everytime you check the temp. "if you're looking you ain't cooking". That just prolongs the cook.
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Old 06-08-2007, 10:57 AM   #5
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I recently purchased an ET-73 and tried it for the fist time this week on my Chargriller to get a feel for the device.

I was really disappointed when I IMMEDIATELY had problems with the on/off switch on the probe unit and my surface probe shorted the FIRST time I used it. Because of the problems I've read about with the probes, I was VERY careful with probe and even protected to the leads with high heat tubing

I emailed Maverick the next morning and they were as helpful as they could be with the problems. At first they wanted me to send the probe unit back to them but later decided to just send me a new unit. They're out of the smoker probes for a month but they're sending me a food probe as a substitute. According to them, the temp range is the same. It will be a little harder to use for surface temp but it's no big deal.

Putting the on/off switch in the battery compartment rather than putting a power button on the front of the unit is one of the DUMBEST engineering decisions I've encountered. They definitely need to make modifications to the unit and look at the quality of their probes. I know there's a cost factor involved but if they continue to replace defective units and probes, modifications will become cost effective VERY quickly.
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Old 06-08-2007, 11:13 AM   #6
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Quote:
Originally Posted by PantherTailgater
I recently purchased an ET-73 and tried it for the fist time this week on my Chargriller to get a feel for the device.

I was really disappointed when I IMMEDIATELY had problems with the on/off switch on the probe unit and my surface probe shorted the FIRST time I used it. Because of the problems I've read about with the probes, I was VERY careful with probe and even protected to the leads with high heat tubing

I emailed Maverick the next morning and they were as helpful as they could be with the problems. At first they wanted me to send the probe unit back to them but later decided to just send me a new unit. They're out of the smoker probes for a month but they're sending me a food probe as a substitute. According to them, the temp range is the same. It will be a little harder to use for surface temp but it's no big deal.

Putting the on/off switch in the battery compartment rather than putting a power button on the front of the unit is one of the DUMBEST engineering decisions I've encountered. They definitely need to make modifications to the unit and look at the quality of their probes. I know there's a cost factor involved but if they continue to replace defective units and probes, modifications will become cost effective VERY quickly.
I'm sure the reason the switch is under the cover is more than likely to help prevent moisture from entering the switch compartment. So if that is the case it's actually smart engineering. I figure we turn the Maverick on one time and off one time in the process of a 8-20+ hour cook, not really that big of a deal as far as I'm concerned. If we needed to turn it on 10-15 times, then it would be a problem. One of our customers and board members suggested to get around taking the cover off to turn the unit on and off, to simply drill a hole in the cover directly in front of the switch.

Glad to hear Maverick helped fix your problem!
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Old 06-08-2007, 11:25 AM   #7
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Quote:
Originally Posted by Larry Wolfe
Quote:
Originally Posted by PantherTailgater
I recently purchased an ET-73 and tried it for the fist time this week on my Chargriller to get a feel for the device.

I was really disappointed when I IMMEDIATELY had problems with the on/off switch on the probe unit and my surface probe shorted the FIRST time I used it. Because of the problems I've read about with the probes, I was VERY careful with probe and even protected to the leads with high heat tubing

I emailed Maverick the next morning and they were as helpful as they could be with the problems. At first they wanted me to send the probe unit back to them but later decided to just send me a new unit. They're out of the smoker probes for a month but they're sending me a food probe as a substitute. According to them, the temp range is the same. It will be a little harder to use for surface temp but it's no big deal.

Putting the on/off switch in the battery compartment rather than putting a power button on the front of the unit is one of the DUMBEST engineering decisions I've encountered. They definitely need to make modifications to the unit and look at the quality of their probes. I know there's a cost factor involved but if they continue to replace defective units and probes, modifications will become cost effective VERY quickly.
I'm sure the reason the switch is under the cover is more than likely to help prevent moisture from entering the switch compartment. So if that is the case it's actually smart engineering. I figure we turn the Maverick on one time and off one time in the process of a 8-20+ hour cook, not really that big of a deal as far as I'm concerned. If we needed to turn it on 10-15 times, then it would be a problem. One of our customers and board members suggested to get around taking the cover off to turn the unit on and off, to simply drill a hole in the cover directly in front of the switch.

Glad to hear Maverick helped fix your problem!
Oh, I know the reason for putting it in the compartment. It was a CHEAP and flimsy alternative to using a sealed switch or power button on the front or side of the unit. The problem it that it isn't practical or user friendly. There's tons of switches and buttons that have an appropriate NEMA rating.
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Old 06-14-2007, 08:16 PM   #8
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It has been a week now and I'm still waiting for the replacement probe unit that Maverick promised and a replacement probe and they also refuse to respond to my emails.

I'm still hopeful that Maverick will stand behind their product but I'm beginning to wonder..................
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Old 06-14-2007, 09:18 PM   #9
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Send an email,

"Attention Saprena"
Explain you situation
Help should be forth coming
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Old 06-14-2007, 09:22 PM   #10
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Quote:
Originally Posted by Finney
Send an email,

"Attention Saprena"
Explain you situation
Help should be forth coming
She's the one that I've been communicating with through this process. I sent her an email today asking about the status of my replacement unit and a new probe.

NO ANSWER!

I'm really beginning to have doubts about Maverick's products and service.
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