Those Sneaky BA$TARDS (Follow up to Complaint Letter)

[LarryWolfe]

ya, Larry I think you got pwned by someone with some Conflict Management training

where's the compensation!!!

That's what I was thinking....but Glad you're happy Larry. :roll:

They asked for SKU numbers and receipts that you didn't have didn't they?

Yep.....

 

[Captain Morgan]

I think they took it fairly serious.

 

[Bobberqer]

that's a load of crap ..bunch of PC laden linguistic tangos spewing forth , is all it is...

 

[Rag1]

Holly crap.....Nancy Pelosi answered your complaint.

 

[bbquzz]

Sorry I missed this one to begin with but... I had a business that was taken over by big business and saw loads of "Boilerplate" phrases like this. Some customer service desk jockey telling you to pick a few paragraphs and respond in 72 hours or your unit will be assesed a fee and corporate will respond. My reason for retiring ... if I can't give a personal response I don't want to waste the ink to blow smoke at a customer. I have to say it was nice that they responded so you knew that they got your letter but, is the product any better now?

 

[Pigs On The Wing BBQ]

Customer service is kind strange. Example, When I was in the appliance repair field a guy and his wife come in the store and buy what ever it is that has crapped out cuz they need it. It shows up DOA, I can't get the the part local, so I call the factory. NO OVER NIGHT FOR YOU. Customer call's and the part is delivered next day! I kept a list of 800 numbers in my clip. Yea, I'd be pissed too if I spent a thousand bucks on a appliance and it showed up DOA cuz of a three dollar part from JAPAN! :roll: I'm kind of sure JB has been down this road.

Pigs

 

[Griff]

That's it, I am boycotting that store. They'll never see a dime of my money.