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Old 01-11-2006, 06:32 PM   #1
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Done with Charbroil

I called Charbroil about my burner and was quite surprised to learn that they had credited my account with the cost of the burner that I had sent back. I had intended that they make the correction and send me the burner that was intended for my grill. The gal told me that she couldn't find the burner that I needed and that I should go to Walmart or Kmart and get a universal burner. That burned my butt. What unprofessional treatment. It cost me shipping both ways, one to get me the wrong part and one to ship back their mistake. I cooled down and ordered a New Weber Silver.
Now am waiting for a knock at our door that will signal our new Weber era.
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Old 01-11-2006, 06:39 PM   #2
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Why not a kettle, Trekr??
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Old 01-11-2006, 06:40 PM   #3
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Dude you need a big ass GatorPit in your yard. At that point your great grand children wont even be calling for parts. :biggrin:
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Old 01-11-2006, 07:19 PM   #4
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well you did go the right route with weber , you wont be disapointed with the customer service =D> =D> =D>
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Old 01-12-2006, 04:03 AM   #5
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Woo - Hoo ! =D> =D> =D>
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Old 01-12-2006, 05:20 AM   #6
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You will have no trouble with a Weber!
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