Weber Customer Service

The friendliest place on the web for anyone that enjoys cooking.
If you have answers, please help by responding to the unanswered posts.

bbquzz

Master Chef
Joined
Sep 17, 2009
Messages
5,011
Location
Newark, OH & Indian River, MI


I got one of the close-out Weber Performers last winter for $199. I got it to take to Northern Michigan for our cottage. Fast forward to today, am at the cottage in Michigan and started to put it together .... missing the axle and then noticed a huge crack in the table.

I called Weber Customer Service and got a normal sounding informed person on the phone, no transferring, just talked to one person. I explained my problem and after some information gathering she asked if I wanted the parts sent to Michigan or my home in Ohio. She suggested it would take 7-10 day to get the parts, so I told her Ohio as I would be heading back there in 10 days or so. Her response was ..."Let me upgrade that to Fed Ex 2 Day so you will have the parts in Michigan." After I got up off the ground, I gave her the address and now I will wait for the parts. No charge, pretty much no questions asked, am I dreaming?

I have heard a number of folks on the Forum talk about the great customer service at Weber, but now I have experienced it first hand. I'm a customer for life ... Thanks Weber!

I'm waiting for the parts before I christen the Performer so tonight's dinner will be cooked on my 25 year old black 22.5" Weber Kettle.
 
I have dealt with their customer service once and they hooked me up nicely as well. I have heard a lot of peoples stories on how well they were treated by Weber. I can only think of one person that had an unpleasant experience with Weber's CS.
 
The minimal cost it was to do that, made this story, and keeps people coming back to purchase their stuff. Well done by Weber. They get it. Many companies don't.
 
Well heard a bunch of folks bragging on Weber customer service...so it got to be true. I'm gonna buy one some day. Or if a person want to wait a while they can always find some good deals setting on the yup curbs on trash day. Wow...dont even get me started on all the good stuff I got like that. Have a chance to grab a bunch of them kettles with the tables attahed sometimes but did not want ashes in the trunk. Cleanliness is next to Godliness you know? Hezikah 3:14

bigwheel
 
This service ISN'T just in the US, It's also over here, I Posted a longer thread about this over here
But basicly:
Onze oude vertrouwde firestarter...

img_218427_0_cd960749d7ec368f30c5141ee2ca485a.jpg

img_218427_1_944c202e8766262c7733a11de7719afd.jpg

img_218427_2_a91016837d2b3b034b34b90ea4f4b52e.jpg

img_218427_3_b3472e8efd6c74de4e8a55022c99ff4a.jpg

img_218427_4_81cdc7806c46038edd4f4ca335b02190.jpg


A couple of people joked about the weber service so I Mailed weber these pic's, explained that it "ripped" while it was full, and that no one got hurd, but I was feeling unsafe. Furthermore I was fully content with there products (exept some bothering b'cause of the wobbly legs under my 22 1/2 kettle).

Within 3 workday's I receved a Package and posted:

Vandaag kwam ik thuis en zag een doos staan, mijn hart sloeg over...(Today I came home, saw a box and my hart skipped)
img_218427_5_44f6346887412b420ddb501709559002.jpg


Maar toen ik 'm opende kwam er een heel andere verrassing uit: (Opened it and out came another surprise)
img_218427_6_e63e134eaf33801523ce68519060c288.jpg


Even alles meegenomen naar buiten: (Taking it outside)
img_218427_7_b063ccaf3e9a8622ca182db9c8377a2e.jpg


even de oude en de nieuwe bij elkaar... (The old and the new)
img_218427_8_40fee89b1e33cd69c052ca02901d5875.jpg
img_218427_9_0be2ef7932bdadafc45ddc536e02c9db.jpg


Deze service van is echt grandioos, Bedankt Weber. (This service is great, thx Weber)
 
Val works at a place that deals in Weber products. Any problems, be it shipping or customer service, they are on the ball and take care of it. No hassle, no BS, they get it done in a timely mater.

Pigs
 
Did the same for me on my kettle a few years back. Their outstanding customer service has made me a customer for life.
 
Back
Top Bottom