Weber - BBQ Central

Go Back   BBQ Central > Corporate Administration > General (Non-BBQ) Discussion
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 12-29-2006, 05:59 PM   #1
Moderator
 
wittdog's Avatar
 
Join Date: Apr 2006
Location: West Seneca NY
Posts: 9,860
Weber

I am beginning to wonder about the quality of Weber products…..We got my BIL a WSM for xmass the bottom part was totally out of round it looked like a half moon….and there was a huge piece of the porcelain finish gone…..it wasn’t shipping damage cus the box was in good shape and the middle section was still round….when we took it back to the store they got us another box and the bottom section was damaged in the same manner…a buddy of mine just bought a WSM and his was missing all the hardware…now I know the Weber people are good about customer service but there are some things that shouldn’t happen and when stuff like this happens it cuts into there bottom line an you know who ends up paying for it……..
__________________

__________________
Save the gas for the criminals Q with wood...

I get more sauced then my Ribs

My Bark is as good as my Bite!

Swine so fine it's Criminal

Never trust a skinny cook!!!!!!!!
wittdog is offline   Reply With Quote
Old 12-29-2006, 06:33 PM   #2
Official BBQ Central Mark
 
Puff's Avatar


 
Join Date: Feb 2006
Location: Warren, Mi.
Posts: 12,331
Where did you buy it from.
I purchased my WSM through this site via Amazon. The only problem I had was one of the vent handles was bent but I might have done that myself. Other than that I didn't notice a scratch.
I am extremely happy with the way it arrived and have no doubt about purchasing Weber products in the future
__________________

__________________
Pitboss/ Sous Chef/ Manager at Holiday Market Smokehouse
Royal Oak Mi.
Puff is offline   Reply With Quote
Old 12-29-2006, 06:35 PM   #3
Moderator
 
wittdog's Avatar
 
Join Date: Apr 2006
Location: West Seneca NY
Posts: 9,860
It wasn't a shipping issue it was packed in the box damaged......
__________________
Save the gas for the criminals Q with wood...

I get more sauced then my Ribs

My Bark is as good as my Bite!

Swine so fine it's Criminal

Never trust a skinny cook!!!!!!!!
wittdog is offline   Reply With Quote
Old 12-30-2006, 07:53 AM   #4
Moderator
 
Nick Prochilo's Avatar
 
Join Date: Jan 2005
Location: Long Island, N.Y.
Posts: 16,367
Yeah when you go back and open a second box and it's also damaged the same as the first, something isn't right. Sounds like somebody is sleeping on the job.
__________________
I hope this isn't negative!
Nick Prochilo is offline   Reply With Quote
Old 12-30-2006, 08:04 AM   #5
Moderator
 
wittdog's Avatar
 
Join Date: Apr 2006
Location: West Seneca NY
Posts: 9,860
Well we went back to the store and got another...this one was fine...just kind of pisses me off....I recomend one to a buddy and it comes without the hardware...then we give one to the BIL as an xmass gift and it's not usable...go back get another and it damaged in the same way...if he hadne't have opened it..he would have had to wait a few days for the part to come in and would have been back to work before he could have been able to cook......
__________________
Save the gas for the criminals Q with wood...

I get more sauced then my Ribs

My Bark is as good as my Bite!

Swine so fine it's Criminal

Never trust a skinny cook!!!!!!!!
wittdog is offline   Reply With Quote
Old 12-30-2006, 08:05 AM   #6
Moderator
 
Nick Prochilo's Avatar
 
Join Date: Jan 2005
Location: Long Island, N.Y.
Posts: 16,367
Or worse yet, back to your house for your food!
__________________
I hope this isn't negative!
Nick Prochilo is offline   Reply With Quote
Old 12-30-2006, 08:07 AM   #7
Moderator
 
wittdog's Avatar
 
Join Date: Apr 2006
Location: West Seneca NY
Posts: 9,860
Nah the BIL really enjoys the Q...and he was very excited to get the Weber....I was more excited to give it....
__________________
Save the gas for the criminals Q with wood...

I get more sauced then my Ribs

My Bark is as good as my Bite!

Swine so fine it's Criminal

Never trust a skinny cook!!!!!!!!
wittdog is offline   Reply With Quote
Old 12-30-2006, 12:45 PM   #8
Pope O'Que
 
Smokey_Joe's Avatar


 
Join Date: Jul 2006
Location: North Central Massachusetts
Posts: 2,378
Weber is pretty good, send them a letter stating what happened along with proof of your purchase. I'd be willing to bet they send you a really fine care package with a bunch of their stuff for free...or at very least...some gift certificates.
__________________
JFOA

The weather is here.... wish you were beautiful

Imagine my disappointment if i were here to make you happy
Smokey_Joe is offline   Reply With Quote
Old 12-30-2006, 12:54 PM   #9
Wizard of Que
 
DATsBBQ's Avatar


 
Join Date: Jan 2006
Location: Galveston TX
Posts: 1,763
I know a guy who bought a Weber charcoal grill at a discount knowing that the top lid was damaged. Got home, called Weber complaining about the damaged lid and they promptly sent out a replacement for free.
DATsBBQ is offline   Reply With Quote
Old 12-31-2006, 05:57 AM   #10
BBQ Centralite
 
Kloset BBQR's Avatar


 
Join Date: Mar 2005
Location: Hudson, OH
Posts: 3,150
Good luck KJS and welcome to the forum.
__________________

__________________
Smoke 'em if you got 'em!

KCBS member & Certified BBQ Judge

The mission of the Kansas City Barbeque Society is to celebrate, teach, preserve, and promote barbecue as a culinary technique, sport and art form.

Sic semper tyrannis!

http://www.impeach-barack-obama.com/

http://theglennbeck912project.com/
Kloset BBQR is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off








Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 12:30 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2019, vBulletin Solutions, Inc.